Where are my files stored?
The files you upload are hosted on our high-speed servers. Your individual virtual drive is being set up for you
when you register. As soon as you become a registered user you can create your own folders and upload files.
Why do I need to sign up?
We require a registration to create your account and set up your virtual drive allowing you access to your files
from any PC connected to the Internet just by entering your email and password. Your files are kept safe within your
account until you decide to share them, and there is no need to remember long links to your files.
Registration is free, simple, and takes seconds to complete. There is no need to enter your credit card details.
How long are my files stored?
Your Free account and all your files will be removed from 4shared only if you do not log in the account for 180 days.
How can I change the Nickname in my account?
Please click on the "My account" icon at the top right-hand corner of your account screen and
then go to the "Public Profile" tab on the "My Account" page. Enter a new
nickname into the corresponding field and click on the "Save" button.
How can I change a password for my account?
Click on the "My Account" button in the upper right corner on your virtual drive to get to the
account info page and choose the "Password" tab. Type your current password for the account in the
"Current password" field and the new one in the "New password" and "
Confirm password" fields. Note that both fields are case sensitive, so you should type absolutely the same
password twice. Click on the "Save changes" button to complete changing the password.
What should I do if I forgot a password?
If you forgot your password, please, open this link
http://www.4shared.com/remindPassword.jsp,
enter 4shared login and instructions will be emailed to you. Copy the long link you receive and open it in any
browser to set a new password for your 4shared account. If you have not received the automatically sent email with
the instructions, please send us combination of digits or letters (at least 6) and our Support Team will generate
a new password for you manually.
How can I subscribe on Premium account?
You can choose this subscription on the "Upgrade" tab of your Account.
The easiest way to get there is to click on the "Upgrade" button in the upper right corner on your
virtual drive.
Also, you can open the tab by clicking on the "My Account" button in the upper right corner on your
virtual drive
and choosing the "Upgrade" tab. Choose the subscription plan you want to buy and click on the "
Purchase"
button.
Is my data secure?
What files can I upload and store with your service?
You can upload any files that meet our
Terms of use , i.e. you can not share illegal,
pornographic, copyrighted materials, etc.
Here are the most popular types of files that may be shared:
- document file (doc, txt, pdf, rtf, xls)
- music file (mp3, ogg, wav, mid)
- video file (avi, mpg, mpeg)
- image file (jpg, gif, bmp, png)
- zip file (zip, rar, arj)
- any other types
Is there any limitation for the number of files and their size that may be uploaded per
user?
You may upload as many files as you like to, but they should fit your virtual drive space. The space limit is
10 GB per account.
Currently 4shared sets a 2048 MB size limitation per file. Your files must not exceed the limit,
otherwise they will be rejected.
If the size of the file is more than 2048 MB, you can split the file into smaller parts and upload
them separately using the multi-upload feature.
Are there any bandwidth limitations for traffic I can use?
There are no restrictions on the amount of data that can be transferred. You can upload and download files that do
not exceed the size of your account space.
How can I create a folder?
You can create a new folder or a new subfolder. To create a new folder open the My4shared folder
and click on the "Create a new folder" button on the toolbar, then name the new folder and click on
the "OK" button to complete creating the folder. If you are going to create a subfolder start your
actions from opening the parent folder.
Can I upload several files at once?
Yes, 4shared provides you with a special multi-upload feature which allows you to upload several
files at once. The feature is especially useful to upload a file by separated volumes if the size of the file
exceeds the space limit.
How can I arrange and manage my files?
Files can be arranged in your folders and subfolders using a simple intuitive Windows-style interface. You can copy, paste, and delete your files, or delete whole folders.
How can I rename a file or a folder?
To rename a file or a folder click on the "Rename file/folder" icon opposite the name of the
file/folder you want to rename. Being asked about the new name type it and press "OK" to save the
changes.
Please note that if you rename a file, you should type the same extension for it at the end of the new name.
How can I change the description of a file?
To change the file description click on the name of a file to get to the file info page, and type a new file
description in the "Description" field at the bottom of the page. To save this change, click on the
"Save" button. Your new file name can be seen on the download page of the file.
How can I delete a subfolder?
Firstly, open the parent folder of a subfolder you want to delete. Then click on the "Delete"
button opposite the subfolder and press "OK" to confirm deleting the subfolder.
How can I move files from one folder to another one?
To move your files from one folder to another one tick them, and click on the "Cut selected" button
on the toolbar. Go to a folder you want to paste the cut files in, and click the "Paste copied"
button on the toolbar.
What is WebDav? How can I use a WebDAV client to connect to my account?
WebDav is a convenient way to store and retrieve files between your computer and your 4shared account using the built-in functions in the Microsoft Windows Explorer that you do with your local drives.
Our webdav address is:
https://webdav.4shared.com/.
Follow the instructions to set up WebFolder in Linux
- Go to "Places" -> "Connect to Server..."
- Choose "WebDAV (HTTP)" from the Service type drop list
- Enter "webdav.4shared.com" in the Server input box
- Click "Connect"
- Enter username and password in the next dialog.
Follow the instructions to set up WebFolder in Microsoft Windows XP
- Click "Start" and then choose "My Computer"
- Choose "Tools" Option (from the top of window)
- Click "Map Network Drive" from list
- Click "Sign up for online storage or connect to a network server" at the bottom
- Click "Next"
- Select "Choose another network location" then click "Next >" again
- In the address field you will type https://webdav.4shared.com/
- Enter your 4shared account login and password
- Click "Next"
- Click "Finish"
- You may drag the WebFolder on your desktop from "My Network Places", to create a Desktop Shortcut
- You can now Copy/Paste or Drag/Drop files into and out of this new directory structure.
At the moment we are still testing the feature and there could be troubles with setting it up in Vista. Sorry for the temporary inconveniences.
Why does the message "Windows can't get access to \\webdav.4shared.com@ssl\DavWWWRoot" appear? What does it mean?
This message is in no way related to problems with 4shared services. If you see the described message on the screen, please check your internet connection and your firewall.
Can I access my account with FTP?
All 4shared users can access their accounts with FTP (File Transfer Protocol).
FTP is a convenient way to upload, download and manage 4shared hosted files. The obvious advantage of this method is the absolute absence of advertisements for everybody (no matter if the user has got Premium membership, or not).
This method is also handful, in case if you don't have an opportunity to use 4shared Desktop or access 4shared.com at the moment – the only thing needed is a default Internet browser.
To access files with the browser quickly:
- Enter ftp.4shared.com in the address bar of the browser and press "Enter".
- Enter your 4shared login and password in the required fields.
- You'll see the contents of your 4shared account. You can now browse the folders and download any of them, if necessary.
To get full access to 4shared with FTP-manager:
- Enter ftp.4shared.com as "Host".
- Enter your 4shared login and password in the required fields.
- You can now upload (use drag & drop feature, if you wish), download, copy, move and remove any of your files.
Can I access my account with SFTP?
SFTP (Secure File Transfer Protocol) is a convenient network protocol, which enables the user to access, transfer and manage files over a completely secure data stream.
This method is also useful, in case if you don't have an opportunity to use 4shared Desktop or access 4shared.com at the moment – the only thing needed is a default Internet browser.
To access files with the browser quickly:
- Enter sftp.4shared.com in the address bar of the browser and press "Enter".
- Enter your 4shared login and password in the required fields.
- You'll see the contents of your 4shared account. You can now browse the folders and download any of them, if necessary.
NB! To use SFTP access to 4shared, you should use a free client, such as FileZilla, etc.
How can I create a photo album?
To create a photo album open the folder that contains photos that you are going to include into your photo album.
Click on the "Thumbnails" button on the toolbar to make the photos shown in the preview mode. If
you decide to disable the photo album, click on the "Thumbnails" button once again.
How can I stream video and audio files?
To play audio/video file online you should click on the "Stream media file" icon next to the name
of the file. The small preview window will be opened.
How do I share my files with other users? Can I share my files with non registered users?
Your files can be shared with anyone, including non registered users. As soon as you upload your files on 4shared
you will be able to share your file with others using an access link. You can email the link, place it on your web
page, or publish it on forums or blogs.
Opposite, if you don't want your file to be seen by everyone, you should share your link confidentially, with
certain people only. As the link is generated securely, it is absolutely impossible to access the file.
How can I share a folder?
To share a folder you need to get a sharing link that will allow people who know it to access the folder. The
easiest way to get the link is to open the folder you are going to share, and then click on the "
Activate" button next to the address bar on the top of the page.
Another way to share your folder is to open it and click on the "Share current folder" button on
the toolbar. In the opened window choose the "Share this folder" radio button, and then click on
the "Save" button to activate the sharing link. As soon as the link is activated you will be able to see it in the
address bar on the top of the page where your shared folder is. Click on the "Back" button to get
there.
How can I prevent users from changing files in the shared folder?
The FolderShare feature allows you to share any of your folders with anyone by setting different
access permissions on the folder. Similar to a shared file, you can send a web-based link to your shared folder.
If the shared folder has a Read-only access, people can only download files from the folder.
If you don't want certain files from your shared folder to be visible for other people, you should set up "
View only public files" option and tick the files in the folder as "private" or "
public" correspondingly.
If your folder has "Delete or rename files" or "Moderator" permissions, then
4shared visitors can change your files. So don't set these permissions if you want to prevent your files from
changes.
If your shared folder has a "Moderator" access, other users get all functionality within this
folder.
How to set a password for shared folder?
You can protect your shared folder from an unauthorized access by setting a password on it. To set a password open a
folder you want to share with a password protection. Click on the "Share current folder" button on
the toolbar and choose the "Share this folder" radio button. Tick "Add password"
in the "Link and Security" section, and type a chosen password in the "Password"
and "Confirm password" fields. Note that both fields are case sensitive, so you should type
absolutely the same password twice. Click on the "Save changes" button to complete setting the
password. Keep the password a secret, and let it be known to those people whom you want to share your folder with.
Can you tell me how to set a subdomain for a folder?
To share all your account materials through the nice link like myfolder.4shared.com, please right-click on the
"My 4shared" folder in the directory tree on the left and select "Sharing and Security". You will be taken to
the page where you need to select the "Share this folder" option. On the same page you can customize the link to
your shared folder so that it looks like myfolder.4shared.com. This can be implemented in the "Sub-domain"
section. Just enter the name for sub-domain and check if it is available.
You can use one sub-domain for free for any shared folder in your account.
How can I share a folder which stores both public and private files?
Open a folder you want to share and click on the "Activate" button next to the sharing link or on the "Share current
folder" button on the toolbar. In the last case, you have clicked "Share current folder" and on the
opened page choose the "Share this folder" radio button. Then choose the "view only
"public" files" option in the "Permissions" section and click on the "
Save" button to share the folder. After you click on the "Back" button in the "Access"
column you will see that all files from the shared folder have a private status. It means that none of them will be
shown to other people. To make some files shared tick them, and then click on the "Mark selected files as public"
button on the toolbar. Thus, only the public files in your shared folder will be available for others whereas the
private files will be invisible.
Can I invite someone to upload files into my shared folder?
Yes, just set the "Upload files" permission on the folder, and send him/her a link to the folder.
The user will be able to upload any files that fit the file size upload limit and your drive free space.
If I want to share my file, how can I email a sharing link?
You can email sharing links only. Firstly, you should tick files you want to share by email. Then click on the "
Email selected files" button on the toolbar.
Type an email address in the "To:" field, but please note that there sould not be more than one
addressee.
Fill in the "Subject" field and type the text of the message if needed. Click on the "
Send" button in the lower right corner to send your email. The links to the attached files will be added to
the end of the message.
How can I upload files to the account directly from the web?
We call this feature "Web Grab", and you can use it if only you are a subscriber of the Premium Plan.
To use this feature go to a folder where you are going to upload a file from the web, and chose the "Web
Grab" tab on the uploading panel in the lower right corner of the page. Type the URL address of the file
that expected be uploaded and click on the "Grab" button to start uploading the file to your
account.
How can I make my files available for public search?
4shared users can search among your files only if you allow them to. To make your files from a particular folder
available for public search, tick the checkbox "Public search" when sharing the folder.
If you want to make all files from your account accessible for public search choose the tab "Settings"
in My Account and then tick the checkbox "Allow to show my files in public search
results".
Note: It needs 24-48 hours to index the files for search system.
Why can't I find the files of my account which I made enabled for public search?
It takes some time to index your files for search system. They will be added to results list within 24-48 hours
with the next database update.
Is there any limitation for the number of downloads per file?
All files can be downloaded as many times, as needed. Different 4shared users are allowed to download
one and the same file simultaneously, unless they have got the same IP-adress.
4shared also provides the users will an opportunity to apply download accelerators, if they wish to.
How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)?
We can offer you a special feature "Direct link", which is available for you if only you are a
subscriber of the Premium Plan. Click on the name of a file to get to the file info page. In
the "Direct link" field copy a link which allows you to download the file and then paste it to the
corresponding field of your download manager.
Also, you can download a file by clicking on the "Download" icon opposite the name of the file.
Why Downloads counter value for each file in Detailed Statistics does not coincide with Downloads
column value at main file panel?
Downloads counter in Detailed Statistics displays total number of download requests, while Downloads column at main
file panel displays number of successful downloads for each file.
When I try to open the video, the message "Local Storage static.4shared.com is requesting permission to store information on your computer. Requested up to _ MB, currently used: _ KB" appears. What does it mean? Is it safe?
Synchronizing files and folders
How to synchronize files at the web account with those on PC?
You need to download and install 4Sync, and place the files in “My 4shared” folder to synchronize the files at your web account with those on PC.
How to download all files and folders from my account at 4shared?
Having installed 4Sync on your computer, there is created a folder “My 4shared” on the computer, where all files and folders from your web account are automatically downloaded.
Why do I need to synchronize my files?
Synchronization of files is highly essential, as:
- you can access any needed file or folder anytime and anywhere from any computer of yours;
- you can share any files and folders with others without spreading the flash-cards, sending huge e-mails, etc.
- you can have the back-up of all important files and folders, so that they will always be secured, even if all you computers crash.
How to install 4Sync?
To install 4Sync, you only need to
download the setup file, double click on it at the download panel of your computer and press “Install”.
How does 4Sync work?
4Sync synchronizes all files and folders, you have chosen between all your computer with their backup, stored at your secured account at 4shared.com.
Is 4Sync a free application?
4Sync is available for free
download for all users.
How to expand the storage space at 4shared account?
In addition to 15GB free storage space, that you initial get, when you start using 4shared
Sync, you can also expand the storage space to 100 GB by upgrading your account to
Premium.
Where can I ask more questions, regarding 4Sync?