4shared - Itil v3 by linux K.

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12 years ago

12 years ago

12 years ago

Simulado_-_Aluno-Port

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12 years ago

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01 - ITIL Foundation - Introducao.ppt

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02 - ITIL Foundation - Gerenciamento de Serviços.ppt

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03 - ITIL Foundation - Conceitos Genéricos e Definiçoes.ppt

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04 - ITIL Foundation - Princípios Chaves e Modelos.ppt

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05 - ITIL Foundation - Service Strategy.ppt

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06 - ITIL Foundation - Financial Management.ppt

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07 - ITIL Foundation - Service Portfolio Management.ppt

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08 - ITIL Foundation - Demand Management.ppt

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09 - ITIL Foundation - Service Level Management.ppt

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10 - ITIL Foundation - Service Catalog Management.ppt

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11 - ITIL Foundation - Availability Management.ppt

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12 - ITIL Foundation - Information Security Management.ppt

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13 - ITIL Foundation - Supplier Management.ppt

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14 - ITIL Foundation - Capacity Management.ppt

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15 - ITIL Foundation - Service Continuity Management.ppt

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16 - ITIL Foundation - Change Management.ppt

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17 - ITIL Foundation - Configuration and Assets of Services Management.ppt

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18 - ITIL Foundation - Release and Deploy Management.ppt

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19 - ITIL Foundation - Event Management.ppt

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20 - ITIL Foundation - Incident Management.ppt

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21 - ITIL Foundation - Request Fulfilment.ppt

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22 - ITIL Foundation - Access Management.ppt

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23 - ITIL Foundation - Problem Management.ppt

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24 - ITIL Foundation - Continual Service Improvement.ppt

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25 - ITIL Foundation - Funçoes.ppt

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26 - ITIL Foundation - Service Desk.ppt

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linux K.