Working with Upset Customers 2015 by Tatiana P.

Enter e-mail

Enter password Enter full name

I agree to 4shared Data Collection Policy

I agree to 4shared Data Disclosure Policy

I agree to cross-border transfer of my data

I am above 18 years old

Your full name is required

Your email is not a valid

Your email is required

Your password is required

You have to select all checkboxes

Invalid password

A letter with instructions has been sent to
your.name@email.com

Forgot your password?

Verify your email address to access all 4shared features. Confirmation letter was sent to $[p1]

Not sure about current e-mail address? Update e-mail

Prove you are not a robot

00:53

01 Welcome.mp4

00:53

mp4

11,178 KB

Tatiana P. in Working with Upset Customers 2015

11,178 KB

7 years ago

Tatiana P.

01:49

02 Getting the most out of this course.mp4

01:49

mp4

6,176 KB

Tatiana P. in Working with Upset Customers 2015

6,176 KB

7 years ago

Tatiana P.

04:58

03 Tending to emotional needs.mp4

04:58

mp4

20,048 KB

Tatiana P. in Working with Upset Customers 2015

20,048 KB

7 years ago

Tatiana P.

04:21

04 Understanding our natural instincts.mp4

04:21

mp4

15,776 KB

Tatiana P. in Working with Upset Customers 2015

15,776 KB

7 years ago

Tatiana P.

04:25

05 Listening with empathy.mp4

04:25

mp4

15,617 KB

Tatiana P. in Working with Upset Customers 2015

15,617 KB

7 years ago

Tatiana P.

03:24

06 Helping the customer be right.mp4

03:24

mp4

12,493 KB

Tatiana P. in Working with Upset Customers 2015

12,493 KB

7 years ago

Tatiana P.

04:59

07 Using the Acknowledge and Refocus technique.mp4

04:59

mp4

19,478 KB

Tatiana P. in Working with Upset Customers 2015

19,478 KB

7 years ago

Tatiana P.

01:31

08 Drawing the line at abusive behavior.mp4

01:31

mp4

4,572 KB

Tatiana P. in Working with Upset Customers 2015

4,572 KB

7 years ago

Tatiana P.

03:10

09 Preserving the relationship.mp4

03:10

mp4

9,962 KB

Tatiana P. in Working with Upset Customers 2015

9,962 KB

7 years ago

Tatiana P.

03:24

10 Conducting an after action review.mp4

03:24

mp4

11,127 KB

Tatiana P. in Working with Upset Customers 2015

11,127 KB

7 years ago

Tatiana P.

03:56

11 Finding room for improvement.mp4

03:56

mp4

11,732 KB

Tatiana P. in Working with Upset Customers 2015

11,732 KB

7 years ago

Tatiana P.

03:06

12 Passing along complaints.mp4

03:06

mp4

10,402 KB

Tatiana P. in Working with Upset Customers 2015

10,402 KB

7 years ago

Tatiana P.

02:29

13 Creating personal connections.mp4

02:29

mp4

8,246 KB

Tatiana P. in Working with Upset Customers 2015

8,246 KB

7 years ago

Tatiana P.

02:51

14 Avoiding unpleasant surprises.mp4

02:51

mp4

8,927 KB

Tatiana P. in Working with Upset Customers 2015

8,927 KB

7 years ago

Tatiana P.

04:43

15 Replacing trigger words.mp4

04:43

mp4

15,209 KB

Tatiana P. in Working with Upset Customers 2015

15,209 KB

7 years ago

Tatiana P.

03:16

16 Using the Pre-emptive Acknowledgement technique.mp4

03:16

mp4

10,872 KB

Tatiana P. in Working with Upset Customers 2015

10,872 KB

7 years ago

Tatiana P.

01:45

17 Next steps.mp4

01:45

mp4

5,900 KB

Tatiana P. in Working with Upset Customers 2015

5,900 KB

7 years ago

Tatiana P.

00:00

Ex_Files_UpsetCustomers.zip

00:00

zip

291 KB

Tatiana P. in Working with Upset Customers 2015

291 KB

7 years ago

Tatiana P.

We Use Cookies. 4shared uses cookies and other tracking technologies to understand where our visitors are coming from and improve your browsing experience on our Website. By using our Website, you consent to our use of cookies and other tracking technologies. Change my preferences

I Agree