4shared - tendering framework 2 by s.almulla

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Doc 0 READ ME.doc

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Doc 2 Outsourcing Checklist.doc

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Doc 3 PC Support Example Service Products.doc

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Doc 4 Service Quality Improvement Activity Chart.doc

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Doc 5 SLA Checklist v2.doc

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Doc 6 Example performance reports.ppt

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ppt

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Doc 7 SLA Management Report v11.doc

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Doc 8 Help Desk & Call Center Stats.doc

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Doc 9 Example 1 of Contract-SLA Review.doc.doc

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Doc 10 Example 2 of Contract-SLA Review.doc.doc

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Doc 11 Example Escalation procedure.doc

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Doc 12 Workpackage description.doc

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Doc 14 Contractor Checklist.doc

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doc 13 specification and vendor evaluation.doc

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doc 15 non disclosure agreement v3.doc

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doc 16 non-disclosure agreement.doc

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Handbook v9.doc

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Model1 SLA Template.doc

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Model2 Field Service Engineering.doc

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Model3 Software Template.doc

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Model4 Development.DOC

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Model5 One Page SLA.doc

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Model6 PC Support.doc

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Model7 SLA Standard.doc

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Model9 Detail of a Maintenance SLA.doc

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Model10 Maintenance SLA (2).doc

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Model11 Call Center SLA.doc

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Model12 Banking.doc

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Model13 ISP SLAs.doc

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Model14 ASP SLAs.doc

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