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1 BS 15000 IT Service Management.doc

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doc

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s.almulla

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2 Customer Support - Who Pays.doc

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doc

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3 Data Loss.doc

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4 design of effective customer satisfaction surveys.doc

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doc

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5 from reactive to proactive.rtf

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rtf

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6 Outsourcing v2.doc

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doc

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8 Shared Services.doc

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9 SLA & BSC 2.rtf

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rtf

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10 Introduction to SLAs.rtf

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rtf

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11 structuring your it organization for success.doc

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doc

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12 Supplier risk.doc

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13 The Strategic SLA.rtf

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rtf

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14 Beyond SLAs - IT BPM v2.doc

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doc

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15 Industry Standard Tier Classifications.doc

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doc

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16. Managing E-commerce Risk.doc

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17 Kingswell Products.doc

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doc

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A1 PURCHASING - Introduction.doc

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doc

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A2 1 IT PURCHASING Introduction.doc

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doc

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A4 ITT and Evaluation.doc

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A6 Proposal Evaluation Guide.doc

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doc

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A8 Tender Presentation handout[1].doc

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doc

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A9 Tendering Evaluation Framework.doc

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A10 Tips on your invitation to tender.doc

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A12 RFP Format.doc

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A13 RFP-RFO Contents.doc

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A14 Template sources.doc

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A15 Supplier pqq - Business Continuity.xls

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xls

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a3 negotiating - introduction.doc

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doc

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a5 procurement law.doc

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doc

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Copy (2) of A6 Proposal Evaluation Guide.doc

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doc

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s.almulla