2,156 KB
Consumer behavior in service encounter Ch 02.ppt
 3,072 KB
Creating Service Product Ch 04.ppt
 16 KB
Fact sheet template.xls
 2,166 KB
Intro to Services Marketing Ch 01.ppt
 920 KB
Lovelock_PPT_Chapter_08.ppt
 264 KB
Marriott.pdf
 638 KB
Positioning Services Ch 03.ppt
 5,263 KB
Service_Blueprinting.pdf
 23 KB
Services project.doc
 69 KB
course contents Service Marketing.rtf
 296 KB
lovelock06.ppt
 247 KB
lovelock07.ppt
 388 KB
lovelock10.ppt
 778 KB
service_blu.pdf