Unfortunately Night Vision 4 Less industry is fraught with companies attempting to sell products that they have no idea how to use, and equipment that is simply inferior quality that looks like the high quality devices that we sell. We are always available by phone 1-800-771-6845 or email, both before and after the sale, and we encourage customers to give us a call with any questions or just to make sure there are real people on the other side of the website before placing an order.