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作成者  eben_raja 153,662 KB • 27 ファイル

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001_ITIL_V3_Service_Strategy.doc
1. Introduction to ITIL.doc
1. Introduction to ITIL.ppt
002_ITIL_V3_Service_Design.doc
2. Introduction to ITSM.ppt
003_ITIL_V3_Service_Transition.doc
3. ITSC Management.ppt
3. Service Desk.ppt
004_ITIL_V3_Service_Operation.doc
005_ITIL_V3_Service_Improvement.doc
5. Problem Management.ppt
6. Configuration Management.ppt
7. Change Management.ppt
8. Release Management.ppt
9. Service Level Agreement.ppt
10. Availability Management.ppt
11. Capacity Management.ppt
12. Financial Management.ppt
13. Security Management.ppt
ITIL V3 - Quick Reference Quide.pdf
ITILV2 Vs ITILV3.ppt
OGC - ITIL v3 - Service Design.pdf
OGC - ITIL v3 - Service Operation.pdf
OGC - ITIL v3 - Service Strategy.pdf
OGC - ITIL v3 - Service Transition.pdf

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