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001_ITIL_V3_Service_Strategy.doc
1. Introduction to ITIL.doc
1. Introduction to ITIL.ppt
002_ITIL_V3_Service_Design.doc
2. Introduction to ITSM.ppt
3. ITSC Management.ppt
3. Service Desk.ppt
004_ITIL_V3_Service_Operation.doc
5. Problem Management.ppt
6. Configuration Management.ppt
7. Change Management.ppt
8. Release Management.ppt
9. Service Level Agreement.ppt
10. Availability Management.ppt
11. Capacity Management.ppt
12. Financial Management.ppt
13. Security Management.ppt
ITILV2 Vs ITILV3.ppt

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